Shipping policy

Shipping and Delivery

Rectangle Triangle ships worldwide from Montréal. This policy explains how orders are processed, what delivery costs and timeframes to expect, and what happens if something goes wrong in transit.

Order processing

You will receive a confirmation email as soon as your order is placed. Please check the details and contact us right away if anything is incorrect.

Orders are prepared within 1–3 business days, excluding weekends and holidays. You will receive a second email with tracking information once your order ships.

Delivery timeframes

Canada
Standard: 5–10 business days after shipping
Express: 2–5 business days after shipping

International
Delivery times vary by destination and service level. The estimate shown at checkout is the best available at the time of ordering.

These are carrier estimates, not guarantees. Postal volumes, weather and customs processing can add time.

Shipping rates

Rates are calculated from the destination and the weight and dimensions of the parcel. The exact cost is displayed at checkout before you confirm and pay, along with any applicable taxes and the currency of the transaction.

Carriers

We ship with Canada Post, UPS, FedEx and DHL. The available options depend on your destination and are shown at checkout.

Delivery addresses

Some carriers cannot deliver to P.O. boxes. If your address is a P.O. box, please select a Canada Post option at checkout.

Remote and rural destinations may carry additional carrier surcharges or longer transit times. Any surcharge is shown at checkout.

Tracking

A tracking number is emailed to you when your order ships. You can follow the parcel on the carrier's website using that number.

Customs, duties and import taxes

For shipments outside Canada, import duties, taxes and customs handling fees are determined by the destination country and are the responsibility of the recipient. These charges are not included in the price you pay us and are not shipping charges.

A customs declaration is completed for every international parcel, stating the contents, value and country of origin. We are required to declare accurate values and cannot mark shipments as gifts or under-declare their value.

If a parcel is refused or abandoned at customs, we will refund the price of the goods once the parcel is returned to us. Original shipping charges and any carrier return fees are not refundable in that case.

If your order is lost or damaged in transit

Until you take possession of your order, the risk of loss or damage in transit is ours, not yours.

If tracking shows your parcel as delivered but you have not received it, or if it does not arrive within a reasonable time, contact us at info@rectangletriangle.com with your order number. We will open the investigation with the carrier ourselves and either replace the order or refund it in full. You do not need to file a carrier claim on your own.

If your order arrives damaged, or the wrong item was sent, contact us within 14 days with your order number and a photo of the item and packaging. We will arrange a replacement or a refund, and cover the cost of returning the item.

Returns and exchanges

See our Refund Policy for returns and exchanges outside of transit problems. Nothing in this shipping policy limits the legal warranty or the cancellation rights you hold under the consumer protection legislation that applies to you.

Changes to this policy

We may update this policy. The version in force is the one published on this page at the time you place your order.

Contact

Questions about shipping or a specific order:
info@rectangletriangle.com · +1 514 556-2631

Business and address details are set out in our Legal Notice.